Frequently asked questions

How to set the time in the network IP camera?

1. Manual modification
2. Synchronize with the local computer time
3. NTP network time
4. Synchronize with the NVR time If none of these resolve the issue please write us at [email protected]



How many languages can Picsys network IP camera support?

Supports 22 languages, including:

English, French, Hungarian, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese, German, Polish,
Turkish, Romanian, Finnish, Korean, Persian, Thai, Greek , Vietnamese, Hebrew, Arabic If none of these resolve the issue please write us at [email protected]



Why delay, stumble or blurred screen for network IP camera?

It may be caused by:

1. the poor quality of switch or hub
2. too many switches or hubs connected between the monitor and the IP camera If none of these resolve the issue please write us at [email protected]



Why network IP camera can not connect with Cloud Server?

It may be caused by:

1. network congestion or too many visitors
2. error in device serial number, user name or password
3. device offline (please check if the device is connected with the public net in P2P conif)
4. incorrect network setting, especially the DNS setting (Recommended DNS setting is 8.8.8.8) If none of these resolve the issue please write us at [email protected]



Why can not access the network IP camera via IE?

It may be caused by:

1. wrong IP address
2. do not install the ActiveX controls
3. the IE security settings do not open and allow ActiveX controls to run
4. the firewall of PC blocks the ActiveX controls to run
5. wrong user name and password for login If none of these resolve the issue please write us at [email protected]



What is the advantage of network surveillance system?

1. High definition: several times or even dozens of times clearer than the traditional analog monitoring system

2. Integratability: can integrate various kinds of functions in the system easily, such as audio, alarm, remote control, intelligent analysis and other technologies

3. Save cost and labor: transmitted in the network, can reduce the dosage of wire and then save manpower

4. Easy installation and use

5. Convenient maintenance

6. Extendibility

7. Centralized management

As the above unparalleled advantages, we believe that the network surveillance system is the future for video surveillance field, and it is also the focus direction of Picsys R&D. If none of these resolve the issue please write us at [email protected]